Automation

New Global Report reveals 9 in 10 Companies see ‘Self-Service’ as the future for customers

San Francisco: 6th June 2019: A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service by 2021.

The State of Native Customer Experience Report, revealed today at Unbabel’s Customer Centric Conference 2019, details the opinions of senior executives surveyed at global companies (including several Fortune 500 organizations), regarding their worldwide multilingual customer support operations across the technology, retail, travel, finance, business services and entertainment sectors. 

Marketing Meets KonMari: Sparking Joy Amidst Information Silos and Tool Tangles

TV show host Marie Kondo is hard not to like. As the planet’s foremost tidying expert, she gracefully applies her KonMari Method to rid lives of clutter and create happier existences from clarity. When it comes to technology, marketing and digital companies could use her. Today, there are thousands of marketing solutions, and at times, any agency, web dev or design shop can feel as if they own them all.

This, in the words of Ms. Kondo, does not “spark joy.”

Marketing Automation Survey Report: The state of adoption across UK, USA and EMEA

lresford, UK, 10th January 2019 - CleverTouch Marketing, Europe’s leading Marketing Automation consultancy and service provider, recently surveyed 200 Heads of Marketing, Marketing Directors and CMOs in the UK, US and EMEA, to determine Marketing Automation adoption and usage in its State of Marketing Automation report, the first of its kind.

The survey, which compares opinions in key regions worldwide, reveals a gap in the perceived benefits of Marketing Automation in contrast to the reality of adoption, with many citing platform complexities and a lack of good content as the barriers to success.

The War for Talent

Shifting sands in the Robotic Process Automation market in 2019

By Chris Huff, CSO, Kofax

December 3rd, 2018 - The Robotic Process Automation (RPA) market will continue to undergo dramatic and rapid maturation in 2019, but RPA companies are finding themselves at a tipping point: They will either grow into their lofty market valuations or we will start to hear the hissing of a deflating bubble and warning signs of a “hype cycle” crash.

Apstra Unveils Root Cause Identification for Intent-Based Networking

Menlo Park, CA – November 28, 2018 – Apstra® Inc., the Intent-Based Data Center Automation company, today introduced significant advancements to the Apstra Operating System (AOS) including the industry’s first solution to deliver Root Cause Identification for Intent-Based Networking, support for live in-network blueprint implementation updates, integration with VMware vSphere and vCenter, and the expansion of the Apstra open and vendor-agnostic overlay to include enterprise-class SONiC support and Junos OS support.

Aricent’s Leadership in Innovation, Design and Engineering is Recognized by Zinnov for the Fifth Consecutive Year

Santa Clara, California — December 11, 2017 — Aricent, a global design and engineering company, today announced that for the fifth consecutive year, the company has been recognized as an industry forerunner in Product Engineering Services (PES) by Zinnov. Honoring Aricent’s outstanding market performance in innovation, R&D and design, the Zinnov Zones 2017 PES report positioned Aricent as a leader in six key areas including Embedded Systems, Telecommunications, Automotive and Semiconductors.

The Rise of Robotic Process Automation

It might be bit difficult to accept the argument that robots are good for human race if you still live in the fantasy world of sci-fi movies. In real, the combination of machines and humans working together is something we have recently started accepting. Robots or you can say automated machines have taken the work load from human beings and have left us with time and energy which can be invested in achieving important value driven objectives. 

What is Robotic Process Automation?