Why Customer Support Is Essential to Your Tech Business

Excellent customer support is essential to any type of business, but in the tech industry, it can be particularly beneficial. Since many tech companies offer a service or software, it's much more likely customers will reach out for support. Their first experience after purchasing the product is often with your service team. If your employees aren't fully trained to meet consumer expectations, you risk losing repeat business from those people.

Alarming statistics show human error remains primary cause of personal data breaches

60% of ICO-reported breaches this year are caused by human error, with healthcare the most-affected sector

London, UK, 20th August 2019: Figures released today by Egress, the leading provider of people-centric data security solutions, obtained via a Freedom of Information (FOI) request, highlight concerning statistics on human error remaining the main cause of personal data breaches (PDBs). 

The figures show that of the 4856 PDBs reported to the Information Commissioner’s Office (ICO) between 1st January and 20th June 2019, 60% were the result of human error. 

The Superstar Paradox: 5 Reasons Oriented Overachievers Miss the Mark

In today’s fast-paced, ever-innovating luxury sector where nothing is certain but rapid-fire change, masses have surrendered themselves to “overachievement” in pursuit of career success and a life replete with wealth.Not just ordinary success, but rather the kind that exceeds expectations courtesy of excessive “above and beyond” effort put forth. Some relent to a life of overachievement willingly and enthusiastically as they yearn to earn, while others grievously succumb to a multitude of pressures (both external and self-inflicted) and work themselves to extremes in order to achieve and maintain an enviable stature and lifestyle overall.

Cloud Migration: How and Why Business Is Moving to the Cloud

The number of businesses migrating to the cloud is constantly growing. According to the 2019 research study by the Cloud Security Alliance, 69% of enterprises are moving business-critical information to the cloud. 

Statistics also say that 81% of businesses are using multi-cloud solutions. The recent State of the Cloud report claims that companies use approximately 5 cloud environments, while some greater enterprises invest in even more complex cloud infrastructures.

Shift to Technology Platforms and Social Commerce Transforms the Digital Commerce M&A Deal Mix, Reveals Hampleton Partners’ Research Reports

London, UK – 13 August 2019. The growth of M&A activity in the ‘platform economy’ and in social commerce are two of the biggest trends identified in the latest E-Commerce and Digital Marketing M&A Market Reports from Hampleton Partners, the international technology mergers and acquisitions advisor. 

Transaction volume for the digital marketing sector has remained stable since 2011, but in the first half of 2019, marketing application software received more M&A attention, with 95 deals inked and disclosed deal value of $2.06bn, versus 67 deals and deal value of $1.4bn for digital agencies & marketing services providers. 

Current attribution solutions ‘verging on useless’, say digital marketers – survey

August 8th 2019 – Digital marketing managers have slammed current attribution solutions as verging on useless, in a new survey commissioned by QueryClick. Unreliable or false attribution leaves almost 90% of marketers afraid to invest in activities with any kind of long-term payback because of their inability to prove the value. Fewer than one-in-seven marketers find that adjusting their marketing investments based on attribution insights delivers the predicted results. Overall, the survey reveals that marketers find current attribution insights tools are of negligible, arguably negative, value.

HomeGrid Forum lays out roadmap for a secure wireless connected future with Light Communication

Ahead of DEF CON 27, HomeGrid Forum announces it is working on the certification for Visible Light Communication (VLC) and, more broadly, Light Communication (LC)

Las Vegas, USA, 7th August 2019: The Visible Light Communication (VLC) industry is growing at a rapid rate and is set to exceed ten billion devices by 2023, according to HomeGrid Forum President Dr Len Dauphinee. Today, Dr Dauphinee laid out a roadmap of the future of VLC and its role alongside G.hn in promoting a secure wireless environment. 

Irish Woman Wins Australian Top Women in Tech Award

Dublin & Sydney, 6th August 2019: ConX, a platform connecting contractors in the construction industry, co-founded and headed by Irish entrepreneur Annie Slattery, scooped Australia’s top award for ‘Women in Tech’ start-ups.

Annie Slattery, an entrepreneur originally from Clontarf in Dublin, launched ConX in 2014, to digitally transform how construction contractors find and win work. The top award was part of a pitch competition in the wake of the largest women technologists’ conference, the Grace Hopper Celebration, Hopper Down Under held in Australia for the first time earlier this week.

New study: How disposable technology will re-define the payments value chain?

The study, authored by Tribe Payments, unpacks what is meant by modular technology and how it is set to transform the payment industry

London, 31st July 2019 — Tribe Payments, a team of industry experts dedicated to delivering the future of payments, has published a study on the effect of disposable technology on payments. The paper looks at the common use of modular technology by fintechs, and how legacy players without it are struggling to keep pace.

Six Risks if Your Industrial Site Isn't Responsive By the End of the Year

You may wonder why your industrial site needs to be responsive. After all, don't most business people access the Internet from their desktops? Not necessarily. When you look at the general population and their smartphone patterns, you realize mobile is the wave of the future and if you aren't already focused on making your site friendly to mobile users, you should create a plan to get there by the end of the year.