GDPR one year on: UK businesses struggling with requests for personal information

Crawley, UK, May 22, 2019 – A year after the GDPR came into effect, a new study suggests many UK businesses are struggling to process requests from customers who are exercising their right to access the personal information stored about them. Of 37 businesses evaluated, primarily large financial services organizations, utilities and telcos, around a third (12) were found to be non-compliant, with five overshooting the time limit of one month that is specified by the regulation.  

Twitter and Facebook worst channels for retail customer experience, finds research by Eptica

Study shows fashion and food retailers focus customer service efforts on the web

Reading, UK, 22 May 2019 – Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.

Why Your Landing Page Isn't Converting — and How to Fix It

You've put hours into your web design, and your landing page seems to have everything in order. However, people are bouncing away without converting into customers. There are many possible reasons why your landing page is not working the way it should, and thankfully, there are remedies.

Around 80 percent of marketers archive their conversion rate optimization results so they can measure progress over time. If you aren't tracking this, start keeping the data today so you can see what tactics work and what needs adjusting. That way, you can avoid constantly doing something that's not working.

New Study Reveals Positive Impact of Page Speed on Google Rankings

San Mateo, May 16, 2019 - Websites that rank higher on Google tend to load faster and provide a smoother user experience on mobile according to a new Searchmetrics study conducted using Google’s open-source website auditing tool, Google Lighthouse[1]. And higher ranking sites in general are more likely to use modern web technologies such as next-generation image formats and the newer, faster HTTP/2 web protocol.  

Tips to Help You Skyrocket Your Ecommerce Sales this Year

If there is an industry that’s getting more competitive with each passing year, then it’s got to be Ecommerce. After all, an industry that’s going to be worth more than 4.88 trillion US dollars by the year 2021 is only going to get exponentially more competitive as the years go by due to the sheer lucrative appeal of the market. And you can bet that every aspiring and established Ecommerce leader in the business will want to snag a sizable piece of that financial cake.

Artificial Intelligence Breakthroughs Lead to Unprecedented M&A Growth, Reveals Hampleton Partners’ Report

London, UK – 15 May 2019. Hampleton Partners’ latest analysis of the Artificial Intelligence M&A market reveals that over 150 deals were disclosed in 2018, up from 105 deals in 2017. The first half of 2019 is also showing impressive AI-related M&A momentum, with 65 deals already recorded and a total of near 100 deals forecast for the half-year only. In terms of market value, AI is forecast to grow from $21.46 billion in 2018 to $190 billion by 2025 – in other words, to grow nine-fold over the next seven-year period[1].

Heiko Garrelfs, sector principal, Hampleton Partners, said:

Global Survey Shows App Dev Industry Ready for Massive Disruption

LONDON – 14th May - OutSystems has published its sixth annual research report on the state of application development and the challenges faced by development and delivery teams. The State of Application Development, 2019: Is IT Ready for Disruption? unveils detailed survey results from over 3,300 IT professionals in all industries across the world.

Confirmit Announces 2019 ACE Award Winners

New York, NY – 14 May 2019 – Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee, and Market Research today announced the winners of the 2019 Confirmit ACE (Achievement in Customer Excellence) Awards. Established in 2005, the annual award program recognizes Confirmit clients who demonstrate proven excellence and innovation in their Customer Experience programs. This year’s programs focused specifically on how companies are using customer experience to develop insights that enable smarter decisions and better business outcomes.

What an ideal Reputation Management Software looks like

Reputation management is becoming more important now than ever before. The easy access to social media as a communication tool and vehicle to share opinions make it straightforward for customers to give their feedback.

90% of consumers agree that positive reviews influence their purchasing decision according to a survey by Marketing Land. While this is good news in one way, it is also bad in several ways. One negative review of your product or service can quickly tarnish your image as a business. 

How Complementary Colors Work in Web Design

There is an entire science behind colors and why they impact users the way they do. Designers understand some hues clash while others complement one another. Most designers are also skilled at putting a palette together that reflects the personality of the brand. Complementary colors, however, have several advantages that improve the overall impact of a design and draw users in.