Many companies worldwide prioritize continuous improvement — a broad concept that every business can apply differently based on its values. How can your organization get measurable results from this principle? Understand how goals encourage ongoing learning and provide real-life examples of what it can look like when implemented correctly.
Leveraging data analytics is a key strategy businesses must have today to remain agile and competitive. From pinpointing changes in customer preferences to optimizing daily operations, analytics-driven insights can highlight opportunities and steer decision-makers toward more informed choices. By integrating analytics into everyday management processes, organizations gain a clearer picture of performance and can respond more proactively to emerging trends.
Many companies measure operational health by evaluating the productivity of their customer support teams. They track the number of emails sent, product demos booked, and tickets closed, focusing on the sheer volume of tasks completed.
These activities are crucial for determining whether employees are performing well, but they only tell part of the story. To truly understand the impact on customer satisfaction and long-term success, companies must look beyond these metrics and measure the quality of customer relationships.
Insider threats can be challenging to deal with. Their prominence demands attention, but they can be hard to identify, and businesses don’t want to interrupt people’s work because of false positives. User and entity behavior analytics offers a solution.
Behavioral analytics is a subset of machine learning focused on identifying how users or devices tend to act. In a security context, that means setting a baseline for normal behavior to detect suspicious activity.
Customer experience is tricky, but you can clear the way to success with the right metrics. Zero in on the essentials — like customer satisfaction and churn rates — to discover how likely buyers are to return or spread the word about your business. By understanding these key performance indicators (KPIs), you can find key strategies to take your customer experience to the next level.
Burlingame, CA - October 31, 2023 — Imply, the company founded by the original creators of Apache Druid, is excited to announce the launch of its Developer Center. This one-of-a-kind hub is designed for developers, engineers, and architects and is aimed at accelerating the development of real-time analytics applications.
E-commerce grows more competitive every year as additional retailers–big and small-enter the online shopping sphere and have a presence online. All the noise means consumers may not stay on your site long if it isn’t geared 100% to meet their expectations. There’s a competitor right around the proverbial cyber corner just waiting to take your place.
Enter analytic technology, which helps figure out what people’s shopping habits are and what they most need from your site. If you can create an engaging shopping experience that meets customer expectations, the chances they’ll buy from you are much higher than if you just throw a site up and hope for the best.
BETHESDA, Md., August 26, 2022 – Brivo, a leading provider in cloud-based access control and smart building technologies, today announced it has been selected as “Overall Data Management Platform of the Year” in the annual PropTech Breakthrough Awards program conducted by PropTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout real estate technology companies, products, and services around the globe.
Machine learning and artificial intelligence (AI) has already started changing business interactions. As connectivity improves through 5G networks and faster mobile devices, expect even more changes in the coming months.
AI is changing the way companies function. While some jobs will go away, they’ll be replaced with others more technologically advanced in nature. Companies have an opportunity to train their top workers and take the entire firm into the new technology age at the same time.
Every year industry pundits predict data and analytics becoming more valuable the following year. But this doesn’t take a crystal ball to predict. There’s actually something much more interesting happening that’s going to change everything in the analytics world: the rise of a new hero, the software developer.
If the past is any indication of the future, then what we are seeing is a major transformation unfolding across every industry: a changing of the guard, so to speak, of the ones who are creating value from data.
