Analytics

People analytics will give employees the upper hand in the new job market RealWire Mon, 06/25/2018 - 16:03

Over the next two decades, millions of workers will be required to change their career focus on average nearly every five years, says research conducted by McKinsey[1]. Some jobs will disappear entirely due to automation and AI. Others will shift profoundly and require wholesale adaptation. 

TEOCO expands network analytics capabilities with Mentor 10.0 announcement RealWire Tue, 02/20/2018 - 05:28

FAIRFAX, VA., USA – 20 February 2018 - TEOCO, the leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs) and OEMs worldwide, has upgraded the analytics capabilities of Mentor, its network optimization and analytics solution and has added support for Big Data infrastructure.

Confirmit Research Reveals Critical Areas that Drive Customer Experience Success

New York, NY: 29 January 2018: The State of CX survey, run by Confirmit and Engage Business Media, has revealed that customer experience (CX ) professionals are right to put ROI, data integration and executive buy-in top of the CX "wish list" for 2018.

The research found that despite increasing recognition of the importance of taking a customer-centric approach to business and investment in CX programs, ROI is the biggest area of failure with only 20% of companies scoring 9 - 10 for seeing a ROI, and 14% scoring 0-2.

AI And Analytics Accelerate The Pace Of Digital Workplace Transformation

London, United Kingdom – 17 July 2017 – New research which examined how organizations are evolving from a traditional office environment to a digital workplace reveals that gaining competitive advantage and improving business process are among the top goals of their digital transformation strategy. This is according to 40% of 800 organizations in 15 countries on five continents that were interviewed for Dimension Data’s Digital Workplace Report: Transforming Your Business which was published today.

Survey: 90% of IBM i Shops Recognize the Need to Introduce New Customer Engagement Channels

PETERBOROUGH, NH – June 27, 2017 – 91 per cent of IBM i users questioned in a new poll said offering a greater choice of ways in which customers could interact with their companies – such as web and mobile self-service – would help improve customer engagement, and over half (54 per cent) said they are planning to introduce new customer engagement channels within the next three years.

IOVOX wins Big Data and IoT Excellence Award RealWire Tue, 05/23/2017 - 06:44

SAN FRANCISCO, May 23, 2017 – IOVOX, a global call analytics company, has added to its growing trophy case having won the Outstanding Analytics Infrastructure Award at Computing’s 2017 Big Data and IoT Excellence Awards. IOVOX was shortlisted along with Aqulia Insight, IBM and Zebra Technologies and was declared winner by a judging panel which included representatives from Computing, CERN and the European Space Agency.

Data Driven Marketing: An Analytic Doorway to Success

There was a time when marketing firms had to treat everyone like generic off-brand mac & cheese. Sure, they could make certain assumptions based upon average consumers, but real, personalized customer offers and promotions just weren't possible. That time, however, has passed. These days, brands are able to gather data about individual customers from before any sort of interaction even begins to take place.