| socPub

9 Actionable Strategies to Build an Effective Customer Journey Map

1 year ago By Ananta Grover

What is a Customer Journey Map?

The customer journey map helps organizations gain insight into where customers may face an obstacle, less satisfaction, misunderstandings, and other issues. It is a visual representation of various customer experiences and actions they take toward a business. With the help of this visual element, companies as well as startups can track the exact customer process for themselves and take the necessary steps to make better changes. It is a great way to connect with audience groups as it can help startups’ longevity and revenue.

Read more about 9 Actionable Strategies to Build an Effective Customer Journey Map

ASUS Launches AMD EPYC 9004-Powered Rack Servers and Liquid-Cooling Solutions

1 year ago By Real Wire

Taipei, Taiwan, 11, November, 2022 ASUS, a leading provider of server systems, server motherboards and workstations, today announced new best-in-class server solutions powered by the latest AMD EPYC™ 9004 Series processors. ASUS also launched superior liquid-cooling solutions that dramatically improve the data-center power-usage effectiveness (PUE).

Read more about ASUS Launches AMD EPYC 9004-Powered Rack Servers and Liquid-Cooling Solutions

CMS Contensis Approved for G-Cloud 13

1 year ago By Bryan Ruby

Content Management System (CMS), Contensis, whose customers include public sector organizations like police forces, councils, museums and universities, will be part of the UK Government’s G-cloud 13 initiative.

Contensis is a sophisticated API-first CMS, which supports any design that can be built in HTML. It has been part of G-Cloud since version two and has been included in every iteration of the framework for the last ten years.

G-Cloud 13 replaces G-Cloud 12 and will provide software services, together with associated support services, to UK central Government and public sector bodies.

Read more about CMS Contensis Approved for G-Cloud 13

The Top Testing Technologies Your Industrial Business Should Invest In

1 year ago By Eleanor Hecks

In the world of industrial business, quality assurance and product is vital to growth. In the past, manufacturers had to worry about human error. Even with quality control measures in place, some problems slipped past and resulted in inferior materials making it into the hands of customers.

Read more about The Top Testing Technologies Your Industrial Business Should Invest In

Perforce Research: 68% of Online Shoppers Have Felt Like Throwing Their Phone Against the Wall

1 year ago By Real Wire

Minneapolis, MN., November 10, 2022 - Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development cycle, released its Black Friday Consumer Report, revealing that 85% of consumers shop online or via a mobile app, with 59% using these digital channels as their primary holiday shopping channel. The study targeted U.S. consumers to better understand their holiday shopping habits and expectations of services and experiences of brands.

Read more about Perforce Research: 68% of Online Shoppers Have Felt Like Throwing Their Phone Against the Wall

Report: Property Technology On The Rise As Real Estate Investors Look To Battle Inflationary Pressures And Rising Interest Rates

1 year ago By Real Wire

London, UK – 9 November 2022. The Proptech M&A Market Report from Hampleton Partners, the international M&A and corporate finance advisory firm for technology companies, reveals that the first half of 2022 saw 55 property technology (Proptech) deals, 57 per cent up on 1H2020 and 12 per cent up on 1H2021 numbers.

The previous half-year deal count high was 2H 2019, pre-Covid pandemic, when 63 Proptech deals were completed.

Read more about Report: Property Technology On The Rise As Real Estate Investors Look To Battle Inflationary Pressures And Rising Interest Rates

Rising anxiety amongst homebuyers as banks fail to meet customer call needs

1 year ago By Real Wire

London, 7 November 2022 - Infinity, the global call intelligence and speech analytics platform, can today reveal that it has seen a significant spike in calls to financial service institution using its platform in relation to UK interest rates soaring.

During the week of 25th September, following Kwasi Kwarteng’s mini budget, Infinity’s data shows there was a 20% increase in calls from anxious customers looking for vital information about their finances.

Read more about Rising anxiety amongst homebuyers as banks fail to meet customer call needs

New Report Reveals U.S. Federal Government Exposed to Significant Cybersecurity Risks

1 year ago By Real Wire

WORCESTER, UK and ARLINGTON, VA, November 1 2022 – Titania, specialists in accurate network security and compliance assessments and risk remediation software, launched a new independent research report that uncovers the impact of exploitable misconfigurations on the security of networks in the U.S. federal government.