Information Technology

San Francisco: 6th June 2019: A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service by 2021.

The State of Native Customer Experience Report, revealed today at Unbabel’s Customer Centric Conference 2019, details the opinions of senior executives surveyed at global companies (including several Fortune 500 organizations), regarding their worldwide multilingual customer support operations across the technology, retail, travel, finance, business services and entertainment sectors. 

Boulder, Colorado: Improving the customer experience is the number one goal for organizations when planning and orchestrating their software strategy. However, as far as testing practices are concerned, 47% of development teams on average across businesses are not testing the real user experience.

This is according to research released today from Eggplant, the customer experience optimization specialist. The study also highlights a gap between IT and business leaders thinking when it comes to testing strategy.

Reading, UK – 5th June 2019 - Carbon Black (NASDAQ: CBLK), a leader in cloud endpoint protection, today released a seminal report on the state of cybersecurity in the healthcare industry. The report, Healthcare Cyber Heists in 2019, features direct input from 20 industry-leading CISOs to determine how attackers have evolved over the past year.

Cambridge UK, Tuesday 4 June 2019 – Demonstrating the increasing global emphasis on improving data privacy following the introduction of the GDPR one year ago, 16 countries and 13 US states have plans to introduce similar legislation, Redgate analysis has found. Along with the current 28 member states of the EU, this means that over 62% of the world’s population will be protected by tougher data privacy laws moving forward.

Crawley, UK, May 22, 2019 – A year after the GDPR came into effect, a new study suggests many UK businesses are struggling to process requests from customers who are exercising their right to access the personal information stored about them. Of 37 businesses evaluated, primarily large financial services organizations, utilities and telcos, around a third (12) were found to be non-compliant, with five overshooting the time limit of one month that is specified by the regulation.  

San Mateo, May 16, 2019 - Websites that rank higher on Google tend to load faster and provide a smoother user experience on mobile according to a new Searchmetrics study conducted using Google’s open-source website auditing tool, Google Lighthouse[1]. And higher ranking sites in general are more likely to use modern web technologies such as next-generation image formats and the newer, faster HTTP/2 web protocol.  

London, UK – 15 May 2019. Hampleton Partners’ latest analysis of the Artificial Intelligence M&A market reveals that over 150 deals were disclosed in 2018, up from 105 deals in 2017. The first half of 2019 is also showing impressive AI-related M&A momentum, with 65 deals already recorded and a total of near 100 deals forecast for the half-year only. In terms of market value, AI is forecast to grow from $21.46 billion in 2018 to $190 billion by 2025 – in other words, to grow nine-fold over the next seven-year period[1].

Heiko Garrelfs, sector principal, Hampleton Partners, said:

LONDON – 14th May - OutSystems has published its sixth annual research report on the state of application development and the challenges faced by development and delivery teams. The State of Application Development, 2019: Is IT Ready for Disruption? unveils detailed survey results from over 3,300 IT professionals in all industries across the world.

New York, NY – 14 May 2019 – Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee, and Market Research today announced the winners of the 2019 Confirmit ACE (Achievement in Customer Excellence) Awards. Established in 2005, the annual award program recognizes Confirmit clients who demonstrate proven excellence and innovation in their Customer Experience programs. This year’s programs focused specifically on how companies are using customer experience to develop insights that enable smarter decisions and better business outcomes.