Experience Management

NewVoiceMedia named in 2018 Inc. 5000 list of fastest-growing private companies in Europe

LONDON, 22 March 2018 – NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology, has been recognized in the 2018 Inc. 5000 list of fastest-growing private companies in Europe.

The 2018 Inc. 5000 Europe list serves as a unique report card on the European economy. Within an uncertain economic climate, latest aggregate revenue among the companies listed increased by €101.8 billion, nearly doubling aggregate revenue from 2013. The list features a group of thriving businesses growing at breakneck speed over the past three years.

NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring 1918 release

LONDON, 14 March 2018 – NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology, announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer.

Four People-Centered Trends to Watch for in E-Commerce

To succeed in e-commerce, look for new ways to serve basic needs - David Mattin from TrendWatching told about 200 digital professionals at the Handelskraft conference in Munich, Germany. A seemingly simple statement, but as the lead trend spotter went on to show, innovation is about how we deal with emerging expectations. Look at how Uber has led us to expect one-touch service for getting from point A to B.

Mattin outlined four trends in e-commerce in his lively talk. Here they are in the order that the audience rated as important for their businesses.

Survey: Mobile, Personalization and Reviews Play Important Role in Vacation Planning

NEW YORK – February 13, 2018 – The state of the travel and tourism market is in transition based on a number of factors, including the maturation of personalization and mobile technology according to new survey data released today by Qubit, the leaders in marketing personalization technology.

Qubit’s 2018 Travel Survey revealed that younger and older travelers have different approaches to booking travel and taking vacations in general:

Celebrus Delivers Self-Service Solution to Meet Key GDPR Articles RealWire Wed, 02/07/2018 - 04:21

Sunbury-on-Thames, 7th February 2018: Celebrus, the leading real-time enterprise Customer Data Platform (CDP), has become the first product in the market to enable self-service data requests from citizens under GDPR (General Data Protection Regulation). With under four months to go until the EU privacy law becomes enforceable, Celebrus offers a rapid compliance solution to businesses facing the challenge of scaling to meet the demand for citizen data requests.

Confirmit Research Reveals Critical Areas that Drive Customer Experience Success

New York, NY: 29 January 2018: The State of CX survey, run by Confirmit and Engage Business Media, has revealed that customer experience (CX ) professionals are right to put ROI, data integration and executive buy-in top of the CX "wish list" for 2018.

The research found that despite increasing recognition of the importance of taking a customer-centric approach to business and investment in CX programs, ROI is the biggest area of failure with only 20% of companies scoring 9 - 10 for seeing a ROI, and 14% scoring 0-2.

How to get Instagram followers to sign up for Email newsletter subscriptions

There is such a buzz about social media that often old tried and tested method like email are overlooked. While it is easy to label email as being old and cluttered, email gives marketers direct access to potential and actual customers. However, it can be quite difficult to continuously add to your list of email subscribers. It is in this context that Instagram with its 800 million-plus followers and the highest engagement level of all social networks can play a useful part.

Episerver Named a Visionary in Gartner’s Magic Quadrant for Digital Experience Platforms RealWire Tue, 01/23/2018 - 16:15

IRVINE, Calif. -- January 23, 2018 - Episerver, a global provider of a single platform to smartly manage digital content, commerce and marketing in the cloud, has been positioned in Gartner’s “Magic Quadrant for Digital Experience Platforms.”[1] Gartner published the report on 17 January 2018, recognizing Episerver among 21 total vendors. 

This report recognized Episerver for its completeness of vision and ability to execute. The Magic Quadrant for Digital Experience Platforms is an evolution of the Magic Quadrant for Horizontal Portals. 

How UI/UX Design Affect Your Website Impression

UI/UX Design stands for User Interface and User Experience which plays an important role in the success or failure of a particular website. The major reason for building a website may depend on the kind of business you do which might simply be to register your name on the World Wide Web. It could be an ecommerce website that puts you on a regular search for sales, you might just feel like generating leads that will improve your traffic and make signups the basic objectives, you can as well build a website that cares for readers and you monetize it through ads and affiliate links.

WP Engine Study Reveals Generation Z Lives Through Digital Experiences

LONDON - Dec. 5, 2017 - A new, national study commissioned by WP Engine and conducted by the Center for Generational Kinetics explores the mindset, preferences, and expectations of Generation Z, Millennials, Generation X and Baby Boomers for their current and future digital experiences. “The Future of Digital Experiences” study, which surveyed 1,005 people in the EU ages 14 - 59, found that for Generation Z - those born from 1996 to the present - the digital experience is their human experience.