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Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations.

London, UK – 8th November 2022 –Infinity, the global call intelligence and speech analytics platform, today announces the results of its ‘Moments That Matter’ survey, finding that 84% of customers would be less likely to return to a brand after a poor customer call experience. Almost half (46%) of the consumers also agree that they have been on the end of a poor call in the last 6 months.

London, 8th November 2022 – Cerillion (AIM: CER), an innovator in digital monetisation and customer management solutions, today announced that it has reached gold status in the TM Forum’s Open API Conformance Certification program. By achieving this important milestone with its BSS/OSS suite, Cerillion is underlining its commitment to delivering open and standards-based products in accordance with the TM Forum’s Open API & Open Digital Architecture Manifesto.

Washington D.C, USA, 07 November 2022: The Dynamic Spectrum Alliance (DSA) would like to congratulate the Federal Communications Commission (FCC) on their recent decision to bring next generation Wi-Fi closer to reality for homes and businesses across the United States.

Cisco Partner Summit 2022 - [London– Monday 7th November 2022] – Logicalis, a global technology service provider, today announced that it has been recognised as the Global Enterprise Networking and Meraki Partner of the Year at Cisco’s annual Partner Summit. The Cisco Partner awards recognise business success, innovation, and best-in-class sales and service. Selected by executives within the Cisco Global Partner Sales and Routes to Market organisation, recipients of Cisco Partner Awards are top-performing partners that have introduced innovative processes, seized new opportunities, and adopted sales approaches that achieve substantial business outcomes for customers.

Holm Security mitigates threats in the cloud with its innovative Next-Gen Vulnerability Management Platform, showcased at the Gartner IT Symposium/Xpo in Barcelona, 7-10 November.

Gartner IT Symposium/Xpo Conference 2022, Barcelona, Spain, 7 November: Holm Security has given organizations the tools needed to lower the risk of malicious attacks in the cloud with the latest addition to its Next-Gen Vulnerability Management Platform, showcased here at the Gartner IT Symposium/Xpo Conference 2022.

Survey results highlight which automation use cases are working, which need more focus, and how senior cybersecurity professionals are approaching the challenge of securing the extended enterprise

London, UK – November 3rd, 2022 – ThreatQuotient™, a leading security operations platform innovator, today released the State of Cybersecurity Automation Adoption in 2022. Based on survey results from 750 senior cybersecurity professionals at companies in the UK, US, and Australia from a range of industries, this global research report examines the drivers and challenges for implementing cybersecurity automation in today’s distributed enterprises.

SEATTLE – November 2, 2022 – WatchGuard® Technologies, a global leader in unified cybersecurity, today announced that it has been recognized as a leader by GigaOm in its latest Radar Report on the endpoint detection and response (EDR) market. GigaOm specifically classifies WatchGuard as an “Outperformer” that is “rapidly innovating its EDR solution” and “bringing capabilities to the space that are valued by both large and small organizations.”