CEO Corner: Choosing a CXM Solution - Best of Breed or All-in-One Suite?
Editor's Note: Petr Palas, founder and CEO of Kentico software, lets his voice be heard to in this week's CEO Corner. In this article, he provides rebuttal to an earlier CEO Corner written by Agility's Michael Assad. Where Assad favors a "best of breed" approach and questions the validity of CXM, Palas believe the future is in fully integrated CXM solutions. Which CEO is right? We'll let you decide...