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Goodwill is running out for retail during COVID-19, says new research

5 years ago By Real Wire

San Francisco, USA. 29th September, 2020: More than half of the public expects customer service to be ‘back to normal’, despite disruption caused by COVID-19, according to research by gig customer experience platform Limitless. 51% of 400 respondents surveyed felt that customer service should be back to normal efficiency and quality levels - compared to 75% who were prepared to make allowances for brands earlier in the year.

The research comes as brands begin the countdown to the busiest shopping period of the year, beginning with Black Friday (November 27th) and Cyber Monday, (November 30th) as well as the peak Christmas 2020 holiday shopping and January 2021 sale season.

Half of Organizations Experienced Security Incidents While Working Remotely, Reveals New Data

5 years ago By Real Wire

September 29, 2020 – SAN FRANCISCO – A new report from email security company Tessian reveals that 75% of IT decision makers believe the future of work will be remote or “hybrid” - where employees choose to split their time between working in the office and anywhere else they’d like. As businesses try to deliver a seamless hybrid experience, Tessian’s Securing the Future of Hybrid Working report reveals the security risks they must overcome and the pressures on IT teams.

A New Look for the Modern Workforce

DGI EMEAAAPAC

Europe Revealed as The World’s Enterprise Data Superpower According to New Study

5 years ago By Real Wire

DUBLIN, 28 September 2020 – Europe is the world’s enterprise data super-power, outpacing North America, according to new research released today from Digital Realty (NYSE: DLR).

The research comes as the world readies itself for growth brought about by the fourth industrial revolution, or Industry 4.0. According to recent research from McKinsey and the World Economic Forum[1], Industry 4.0 has the potential to create USD 3.7 trillion in value by 2025. As digital transformation accelerates, Europe’s place as one of the world’s primary centers of enterprise data puts it in a strong position to capitalize on this growth.

Telent ranks 16 in the Sunday Times PwC Top Track 250

5 years ago By Real Wire

Over the course of the UK lockdown, Telent has provided extra support to a number of key customers including London Ambulance Service, Transport for London and Network Rail

Warwick, UK, 28 September 2020: Telent Technology Services Ltd (Telent), a trusted partner in the design, build, operation, and maintenance of the UK’s critical digital infrastructure, has been ranked at 16 in the Sunday Times PwC Top Track 250 league table.

SANDSIV Publishes Landmark Research on Digital Transformation Measurement

5 years ago By Real Wire

White paper presents new metrics for measuring, improving digitization efforts

ZURICH, SWITZERLAND, 24.09.2020 – For years, companies have sought to digitize the customer experience. But what exactly does such digital transformation entail? And how can companies measure its impact on customer sentiment? SANDSIV, makers of sandsiv+, the world’s most advanced customer-intelligence software platform, discuss these questions and provide some compelling answers in a white paper written by Federico Cesconi and Gian Paolo Franzoni.

Cyclr leads iPaaS for Best Support and Easiest To Do Business With for third quarter in a row in G2’s Autumn Grid Reports

5 years ago By Real Wire

Embedded iPaaS company rises in the iPaaS Autumn Grid while debuting in G2’s API Management Grid report

 

24 Sept 2020 - Having debuted in G2.com Inc grid reports at the beginning of 2020, low-code, UK-based, embedded integration SaaS company Cyclr has been awarded the overall "Best Support" and "Easiest To Do Business With'' in the iPaaS category. This is the third quarter in a row that Cyclr has received these prestigious accolades.

 

As well as retaining the customer success awards, Cyclr has continued to move up the overall rankings as well as being featured in the G2 API Management report for the first time.

 

WatchGuard Research Finds 12% Spike in Evasive Threats Despite Decrease in Overall Malware Volume

5 years ago By Real Wire

24 September 2020 – In its latest Internet Security Report, WatchGuard Technologies found that despite an 8% decrease in overall malware detections in Q2 2020, 70% of all attacks involved zero day malware - variants that circumvent antivirus signatures, which represents a 12% increase over the previous quarter.

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