Survey: Spending increase in tech by IT producing technology drift

London, UK; 29th March 2022: Technology spend for IT decision makers has increased by an average of 43% since the pandemic began, with 62% also experiencing technology drift in their company. That’s according to Orbus Software, a leading provider of cloud solutions for digital transformation, which surveyed IT decision makers across the US and UK to determine the increased financial demands of the pandemic.

The most common reasons for increased spending were revealed as onboarding new technology to support working from home and hybrid working (71%), rising technology costs (69%), and the introduction of new IT regulations (56%).

New Study Reveals How Desktop Delivery is Evolving in the Post-Pandemic Era

UK, Reading. March 24, 2022 - Liquidware, the leader in digital workspace management and IGEL, provider of IGEL OS, the endpoint operating system designed for VDI and DaaS, today announced the results of a study authored by independent analysts Freeform Dynamics that shows how the rapid migration to work-from-home (WFH) during the COVID-19 pandemic made it harder, more complex and costly to deliver, support and secure digital workspaces, while at the same time creating new opportunities to turn disruption into transformation, today and in the future.

Only a third of CIOs cite cyber-risk mitigation as a performance measure

London, United Kingdom, 23rd March 2022: While 94% of CIOs acknowledge some form of serious threat over the next 12 months, only 27% list business continuity and resilience as a top-three priority during the next 12 months and barely a third cite risk mitigation as a measure of performance. These findings come from the fourth and concluding section of the 2021 Global CIO Survey from Logicalis, a global provider of IT solutions.

New research: Digital self-service now more popular than calling customer service

Crawley, UK, March 22, 2022 – Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new survey findings released by Macro 4. The research, which examines UK consumer attitudes to household energy and water suppliers, suggests that 61 per cent of customers have become more comfortable interacting with companies digitally since the pandemic, on websites, apps and other online channels. And 60 per cent would now prefer not to call a live customer service person at all if they can solve their issues themselves using online resources.

How to Successfully Incorporate Live Chat on Your Website

Live chat adds another level to your website experience you won’t get from other types of contact forms. It puts immediate power in the hands of the user, allowing them to get in touch at any time. People are more likely to trust you if you offer live chat, too. It makes things more personal and creates additional opportunities for interaction.

Bot myths and fallacies leave two-thirds of businesses at higher risk of malicious attacks

Manchester, UK—15th March 2022—Netacea, the bot detection and mitigation specialist, today announced results from a new report showing that most businesses do not fully understand the threat bots pose, leaving those organizations vulnerable to threats.

The report, The Bot Management Review: Separating Bot Fact from Fiction, surveyed 440 businesses across the travel, entertainment, eCommerce, financial services, and telecoms sectors in the US and the UK. The report found that while most businesses were aware that bots were an issue, many were confused about where attacks originate and what technologies and techniques were effective against bots.

What are the Best Ways to Improve the ROI of Your Company Blog?

Most brands want to have a company blog, but they may worry over the cost of hiring writers and editors and driving traffic to the site without knowing what the return on investment (ROI) of blogging might be.

According to Blogometer, around 7.7 million blog posts are written every day. Of course, the number of posts varies, but you're competing against a ton of other information to even see an ROI. Your articles must stand out from any competitor articles, but also compete against the many distractions on the internet to keep user attention.