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Peak season staff squeeze: 44% of retail leaders fear they don’t have enough staff to cope with next ecommerce rush

3 years ago By Real Wire

London, 18th July, 2022: 44% of retail leaders say they don’t have enough staff to support the upcoming peak season, and need to staff up. That’s according to new data from Delivery Experience Platform Sorted, which found that retail customer service and operations managers believe they are understaffed for the upcoming ecommerce rush, with 52% fearing service levels will drop as a result.

customer mapping experience

Does Your Customer Experience Strategy Need Work?

3 years ago By Eleanor Hecks

A CX (customer experience) strategy is needed to gain a competitive advantage. These days, customers care more about the service than the price or the product itself. In fact, it’s becoming one of the highest key brand differentiators for companies. 

Positive experiences build customer loyalty, retain more customers and turn buyers into brand advocates. Yet, every interaction at each touchpoint must create a good experience.

Therefore, if you have a CX strategy but think you need to improve it, understanding your audience first is key. 

The majority of employees wish their workspace was quieter, survey reveals

3 years ago By Real Wire

London, UK; Monday 11 July: The majority of employees wish their working space is quieter than it is now. That’s according to a poll by IRIS Clarity, the AI-powered voice isolation app, which surveyed UK and US respondents on their attitudes towards office noise.

Seventy-one percent of respondents wish their working space was quieter than it is now. This is more prevalent in the UK (79%) compared to in the US (63%).

Pulse by Fierce

New ‘Pulse’ App to Build a More Mentally Fit, Less Toxic & More Profitable Workforce

3 years ago By Merilee Kern

On the heels of its artificial intelligence (AI), Metaverse and interactive 3D virtual employee training and simulation deployments, global leadership development and training company Fierce, Inc. is again changing the way people communicate with each other. This time via the visionary company’s new “Pulse” app poised to refine—and redefine—workplace culture, while also notably boosting bottom lines. With the ability to demonstrate double-digit reductions in stress and anxiety, as well as improved resilience levels, Pulse is designed to address the stressors today’s pressure-laden business climate is causing on industry’s collective staff psyche.

My family at an outdoor restaurant in Puerto Rico

Bryan Ruby: Being in the Present Moment

3 years ago By Bryan Ruby

I've been struggling as of late trying to find the time to write articles for my blog and websites. It's actually caused me some stress to not be writing because there is so much I want to say and share. I always feel that I'm so behind in my writing. This has been an ongoing theme for me but it's not because I don't have the time but instead because I have chosen higher priorities with my time than blogging.

Over half of small companies aren’t taking any precautions against a possible Russian cyber attack

3 years ago By Real Wire

New research from Databarracks has revealed that 58% of small companies (less than 50 employees) were not taking any precautions against a possible Russian cyber attack.

The findings are from Databarracks’ 2022 Data Health Check survey of 400 IT decision makers. This year’s survey focused on themes of Ransomware, Cyber, Backup, Disaster Recovery and Business Continuity.

Barnaby Mote, Managing Director of Databarracks, commented “The current risk of cyber attack is high. All organizations, regardless of size, should be taking extra precautions to protect their data.”

By comparison, only 19% of large organizations (500+ employees) surveyed said they weren’t taking any precautions.

Ransomware volume already doubled 2021 total by end of Q1 2022 says WatchGuard Threat Lab Report

3 years ago By Real Wire

28 June 2022 – Ransomware detections in the first quarter of this year doubled the total volume reported for 2021, according to the latest quarterly Internet Security Report from the WatchGuard Threat Lab. Researchers also found that the Emotet botnet came back in a big way, the infamous Log4Shell vulnerability tripled its attack efforts and malicious cryptomining activity increased.

Post-Pandemic: Consumers spend less and are more selective

3 years ago By Real Wire

London UK; 28th June 2022: Consumers are spending less and are more selective with their purchases, while 79% say they were more forgiving about delivery experiences during the pandemic. That’s according to new data from delivery experience platform Sorted, which unveiled the current consumer ecommerce and delivery trends in the face of the rising cost of goods.

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