Half of customer service calls fail due to contact center background noise

London, UK; 26th September 2022: Almost half of customer service calls are abandoned due to contact center background noise, with 42% hanging up immediately when they detect the noise.

That’s according to the team behind IRIS Clarity, the AI-powered voice isolation app, which surveyed 1,000 consumers across the UK and US around their interactions with contact centers. The results are compounded by the fact that while all respondents indicated they use voice channels in some way for their customer service inquiries, more than half (54%) said they only use it for critical issues — making voice a premium that is demonstrably failing to deliver.

How Big Data Is Used to Strengthen UX

How you build and design your website, you should always have UX (user experience) at the forefront of your processes.

Without a good focus on UX, you may end up with a website that keeps visitors from engaging with your small business. Yet, a site that establishes long-term relationships with customers is key to growth and profitability.

Though most experts say UX is fundamental to online business success, maintaining a high-quality user experience at all times is no easy feat. One way to ensure the user experience is meeting user expectations is by analyzing your big data results.

Here are some ways business owners use it to improve UX. 

In Exclusive Interview with the MMA Germany, Google’s Tobias Kellner Shares Insights for Marketers on the Privacy Sandbox

MUNICH – Google Germany Industry Relations Lead Tobias Kellner spoke recently with the MMA Germany in an exclusive video interview, where he offered insights on how Google’s Privacy Sandbox initiative plans to help digital marketers reach customers on multiple platforms, including mobile apps, without the use of third-party cookies.

Dataiku Hires Daniel Brennan as Chief Legal Officer

NEW YORK – September 13, 2022 – Dataiku, the platform for Everyday AI, today announced the appointment of Daniel Brennan as its new Chief Legal Officer. Brennan, who previously spent more than a decade at Twitter, joins the company during a surge of enterprise demand, traction and exceptional customer retention rates.

Driven by large-scale adoption and unparalleled customer loyalty among enterprise organizations, Dataiku has experienced massive momentum in the past twelve months with 60% year over year ARR growth. There are more than 150 organizations within the Forbes Global 2000 currently using Dataiku’s platform. Additionally, Dataiku’s customer retention rate within the Global 2000 stands at over 95%.

Empathy, Engagement the ‘Secret Sauce’ for Post-Pandemic Leadership Success

It would be an understatement to say that the devastating spread of COVID-19, and industry’s collective reaction thereto, has prompted a seismic shift in how corporations are intending to operate in the post-pandemic era. One particularly notable pivot is that toward staff empathy and engagement. This profound cultural shift is requiring business leadership at all levels—from C-suite executives, division and department heads and team leaders, to entrepreneurs of every ilk—to level up and evolve their managerial skillsets to meet new occupational expectations.

Report: Enterprise software sector experiences an M&A frenzy with 1,015 recorded deals in first half of 2022

London, UK – 7 September 2022. The latest Enterprise Software M&A report from Hampleton Partners, the international M&A and corporate finance advisory firm for technology companies, reveals the sector experienced a frenzy of M&A activity during the first six months of 2022, with a total of 1,015 deals recorded, breaking the previous record of 953 deals in 2H2021.

The majority of financial services professionals are only ‘somewhat confident’ in their anti-money laundering procedures

London, UK; 6th September 2022: The majority (57%) of financial services professionals are only ‘somewhat confident’ in their anti-money laundering procedures. That’s according to a survey from anti-money laundering tech scaleup, First AML, which surveyed 200 financial services professionals across the UK.

The survey found that 52% of respondents have identified an instance of money laundering in the last year, with 23% identifying more than one. Anti-money laundering is also moving up the company agenda at almost three quarters (73%) of financial services companies.