Real Wire

Conversation Analyzer identified as most innovative technology in customer excellence category

LONDON, 13 November, 2018 – NewVoiceMedia, a Vonage Company (NYSE:VG) and a leading global provider of cloud contact centre and inside sales solutions, has been named winner of the Ventana Research 2018 Digital Innovation Award for Customer Excellence. 

Trondheim, Norway, 12th November 2018 – Signicat, a leader in verified digital identity and electronic signature solutions, has been granted the status of Qualified Trust Service Provider (QTSP) by the Norwegian communications authority, NKOM. With this status, Signicat becomes one of the few companies that can use the EU Trustmark, and is now part of the EU Trustlist.

Platform-as-a-Service start-up showcased as exemplary early adopter in new VeriSM™ publication

London, UK – 8th November 2018 – UK-based PaaS start-up 6point6 Cloud Gateway has been highlighted as a rising star in its approach to service management in the second edition of VeriSM’s Book, VeriSM: Unwrapped and Applied.

6point6 Cloud Gateway, which has adopted the VeriSM approach and integrated the VeriSM management mesh within the organisation, is a key case study in the new edition of VeriSM’s best-practice guide to service management.

In just six months, Cloud Gateway’s focus on service has resulted in:

The company’s state-of-the-art Quanta 5 can eliminate interference in noisy radio environments whilst delivering more Mb/s in less radio spectrum

Cape Town, South Africa – November 8, 2018 – InfiNet Wireless, the global leader in fixed broadband wireless connectivity, will launch its record-breaking spectral efficiency solution to the African market for the first time at this year’s AfricaCom, to be held from November 13th to 15th.

Legal systems innovator Zylpha (www.zylpha.com) has launched an all new version of its widely acclaimed document bundling solution. Completely re-engineered from the ground up, the new solution is designed to deliver a modern best-practice legal document solution for lawyers everywhere.

Everything needed to create the highest quality bundles is now accessed from a single-view dashboard-like screen, making it clear, concise and easy to use everything required. This unique single-view approach is vastly superior to traditional bundling methods which involved multiple steps on different screens.

The success of Nosto’s AI-powered personalisation solution for leading golf apparel retailer Function18.com has been recognised at the 2018 Direct Commerce Innovator Awards, winning in the category for best CRM, Data, Targeting & Personalisation at the prestigious awards.
 
Thanks to Nosto, Function18, which sells golf clothing from top sports brands such as Nike and Adidas, has seen an 18% increase in average order values while doubling page views and time-on-site with new AI-powered personalisation technology. On average Function18’s visitors are 1.3x more likely to make a purchase since the new technology was introduced.