Survey: Context-Based Experiences Important for Brand Loyalty
Customers will switch brands if they don't receive consistent, context-based experiences according to the results of a consumer brand loyalty study sponsored by Sitecore. Sitecore is a customer experience management company that is releasing the study to coincide with the launch of their Sitecore Experience Platform (XP) 8.1. The study was based on insight from more than 1,000 consumers in North America.