Information Technology

Biometrics are an increasingly common part of everyday IT functions. Facial or fingerprint scans offer a streamlined, reliable way to secure access to sensitive systems or bolster multi-factor authentication (MFA) practices, but they’re not without their controversies.

As cybercrime and digital privacy concerns have risen, the use of biometrics in the workplace can face scrutiny. Employers and IT managers should consider the potential drawbacks and create a formal plan to address them before implementing any biometric security measure.

Creating accessible and inclusive workplaces is essential for modern businesses aiming to thrive in a competitive industry. Prioritizing this aspect ensures employees of all abilities can fully participate, contributing their unique skills and perspectives. This commitment fosters innovation by encouraging diverse approaches to problem-solving.

Inclusive workplaces boost team satisfaction by creating environments where everyone feels valued and supported. Embracing usability can position organizations as forward-thinking, ethical and ready to meet the needs of a dynamic workforce.

Modern businesses cannot survive for long when relying on a single sales channel. In today’s hyper-competitive environment, organizations must coordinate their efforts across in-person, e-commerce and social media platforms to stay afloat. However, doing so effectively can be challenging.

Today’s businesses face the constant threat of scams, costing them resources and dipping into profits every year — the average cost of a data breach was $4.88 million in 2024. While smaller organizations may see less of an impact, the costs can still add up. Having a plan in place reduces the expense and gets the business back up and running quickly so it doesn't suffer from lost business.

Electronic waste — usually referred to as e-waste — is now one of the fastest-growing waste streams worldwide. It poses significant environmental and economic risks, potentially affecting an organization’s reputation or bottom line. How can business leaders address this increasingly concerning problem?

Gone are the days when businesses relied solely on physical meetings and printed documents. Today, businesses in every sector rely on the internet, and good connectivity starts with the right internet service provider (ISP). 

A stable connection ensures uninterrupted operations, which benefits staff, provides a better experience for customers and clients, enhances overall productivity, and increases business revenue. 

There are many aspects to consider when choosing the right ISP. Businesses can consider the following seven options as they make a decision.  

Voice search has transformed how users interact with technology and access information online. Today, asking Google Assistant, Siri or Alexa for movie streaming locations, news updates or cooking tips has become routine. 

With the rise of AI-enhanced neuro-linguistic programming (NLP), the demand for automatic speech recognition capabilities has skyrocketed. Website owners must embrace this evolving trend to enhance their online presence and provide the seamless experiences users now expect. Here’s how to go about it in six steps. 

Effective communication between IT teams and the rest of the organization has become a critical success factor as organizations increasingly rely on digital technologies. Misunderstandings can expose the company to cyberattacks, delay projects and ultimately hinder overall business growth.

Explore these strategies for bridging the gap between technical expertise and everyday business operations to facilitate more effective organizational interactions. 

Artificial Intelligence (AI) in customer service and personalization has completely transformed how businesses connect with their audience. With tools like machine learning and natural language processing (NLP), companies can now analyze large amounts of data to create tailored experiences that feel more personal and relevant.

Whether through AI-powered chatbots offering instant support or recommendation engines suggesting products based on past behavior, AI helps meet customer expectations in real time. Personalized experiences keep them engaged, satisfied and loyal, which drives business growth and improves consumer relationships.

With the rapid advancement of digital transformation and innovation, IT departments face growing demands to support more complex infrastructures, enhance cybersecurity and keep operations running smoothly. As businesses increasingly adopt technologies like cloud computing, artificial intelligence and data analytics, IT teams can do more than maintain systems — they need to drive efficiency and innovation.