Information System

London, United Kingdom – 21st February 2023: CIOs have stepped into the role of digital evangelist and strategic advisor, according to the 2023 Global CIO Survey from Logicalis, a global technology service provider. The study questioned 1000 technology leaders and explores how the role of the CIO is evolving. This year’s survey, The Meteoric Rise of the CIO, demonstrates a monumental shift in the role of the CIO from tech implementor to business leader.

DALLAS, TEXAS, 16th January 2023: SML RFID, an end-to-end RFID solution provider for global retailers, has today announced the launch of part one of its State of Retail 2022/2023 report, finding that 48% of retailers believe frequently out-of-stock items cause the biggest challenge to them serving customers in today’s retail environment. With an additional half (48%) of retailers reportedly seeing improving the in-store customer experience as a top priority throughout 2022, the report casts light on industry focuses and trends going forward into 2023.

New research has found that nearly 8 in 10 (75%) UK mobile banking users want to know more about the carbon impact of their spending. The findings indicate that there is an unfulfilled appetite in the UK retail banking market for green banking features and products.

The research, run by carbon footprint management experts Cogo and the Behavioural Insights Team, surveyed 2,007 UK mobile banking users to investigate customer attitudes towards banks encouraging them to reduce their environmental impact.

Emma Kisby, EMEA CEO for Cogo, says:

London, UK; 26th September 2022: Almost half of customer service calls are abandoned due to contact center background noise, with 42% hanging up immediately when they detect the noise.

That’s according to the team behind IRIS Clarity, the AI-powered voice isolation app, which surveyed 1,000 consumers across the UK and US around their interactions with contact centers. The results are compounded by the fact that while all respondents indicated they use voice channels in some way for their customer service inquiries, more than half (54%) said they only use it for critical issues — making voice a premium that is demonstrably failing to deliver.

“The only thing constant is change.” The ancient Greek philosopher Heraclitus spoke these wise words long ago – but little did he know they would ring truer today than ever before.

Change – disruptive change, to be exact – has become so pervasive that we’ve come to expect it. In fact, it seems to be the one thing we can count on in these uncertain times. But that doesn’t mean it’s predictable.

London, July 21 2022 – Kofax®, a leading supplier of Intelligent Automation software for digital workflow transformation, today announces the winners of its 2022 Customer Excellence Awards at Kofax Accelerate, the company's annual virtual customer event. Customers who received awards are honored for their stand-out achievements with Kofax products, and for demonstrating the ability to Work Like Tomorrow™ – today. Nominations were submitted for recognition across award categories for the Americas, EMEA and APAC regions: