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Research finds IT support positively transformed by pandemic as challenges accelerate innovation and agility

4 years ago By Real Wire

14 September 2021. The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home. According to new research from the Service Desk Institute (SDI), sponsored by Sunrise Software, 65% of organizations said that the overall business now has a more positive view of IT support, with just 4% seeing a decline in satisfaction. This rose to 72% in public sector organizations, where only 2% say perceptions had worsened.

Emphasizing the importance of keeping organizations operational, 61% of respondents in the research had supported key workers during the crisis, increasing to 83% in the public sector.

Akana by Perforce Ranked a Leader in KuppingerCole Leadership Compass for API Management and Security

4 years ago By Real Wire

Akana earns leadership position for technology, innovation, and product offering, recognizing Perforce’s customer-oriented approach, security, usability, and ease of deployment

MINNEAPOLIS, September 9, 2021 – Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development lifecycle, announced that Akana was ranked a Leader in Technology, Innovation, and Product in the 2021 KuppingerCole Leadership Compass for API Management and Security.

Smarter, Faster, More Secure and Ultra Versatile: The Latest TOUGHBOOK 55 Upgrade

4 years ago By Real Wire

BRACKNELL, UK. 9th September 2021 – Panasonic today announced the latest version of its TOUGHBOOK 55 notebook, that is as versatile as ever but with improved performance, connectivity and security. When launched in 2019, the TOUGHBOOK 55 set a new benchmark for mobile computing by enabling users for the first time to customize their device for different tasks while in the field. The latest TOUGHBOOK 55 maintains this popular modular approach but has been updated with the latest technologies ideal for users in field services, automotive, emergency and security services.

ST Engineering iDirect recognized for Continued Leadership and Commitment to Mobility sector with MSUA Satellite Innovation Award

4 years ago By Real Wire

Leading ground technology provider presented with accolade during SATELLITE 2021 for its advanced satcom mobility solution

Herndon, Va., September 8, 2021 – ST Engineering iDirect, a global leader in satellite communications, has been named as the winner of the Top Mobile User Experience Innovation Award at the 29th Annual Mobile Satellite Users Association’s (MSUA) Satellite Mobile Innovation Awards. This recognition further cements ST Engineering iDirect’s leading position in the mobility market and its continued dedication to the delivery of innovative solutions that enable its customers to offer seamless connectivity as new constellations, applications and markets emerge.

Mears Family Funerals Wins Prestigious 'Digital Innovation' 2021 Award

4 years ago By Real Wire

Mears Family Funerals Wins Prestigious 'Digital Innovation' 2021 Award

 

Online Memorial quote and ordering system wins prestigious industry award

 

Leading independent, family-owned Mears Family Funerals is the proud winner of the Digital Innovation category at this year's Independent Funeral Director Business Awards.

 

MYCOM OSI Named as Finalist in the 2021 Leading Lights Awards

4 years ago By Real Wire

LONDON, UK – Sep 7th, 2021 – MYCOM OSI, the leading independent provider of Assurance, Automation and Analytics solutions has been named as a finalist in the Outstanding Use Case: Service Provider AI/Automation category of the 2021 Leading Lights, the global communications industry awards program run by Light Reading (www.lightreading.com). Now in its 17th year, the Leading Lights Awards recognize the industry's top companies and their executives for their outstanding achievements in next-generation communications technology, applications, services, strategies and innovation.

IT capabilities becoming value drivers in highly selective IT services mergers and acquisitions landscape

4 years ago By Real Wire

London, UK – 02 September 2021. The latest IT & Business Services M&A market report from Hampleton Partners, the international technology mergers and acquisitions advisor, reveals that the wave of M&A interest in IT Services has abated, although valuations are picking up again.

The IT & Business Services sector saw a dip in the number of M&A transactions in the first half of 2020, with 326 deals recorded compared to 437 deals in the second half of 2020.

In the first half of 2021 the trailing 30-month median EBITDA multiple ticked up to 8.9x, while the trailing 30-month revenue multiple maintained a higher than median level at 1.2x.

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