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New York, NY: 13 November 2018: There are five key habits that successful CX professionals have in common, according to the newly published State of Customer Experience 2018 report. 

The study is one of the most comprehensive global surveys of CX practitioners and was carried out by Confirmit in partnership with Engage Business Media. The resulting report, the State of Customer Experience report analyses the factors that define leaders and laggards in CX across different industries, and across B2B and B2C markets. The results show that leaders share common attributes which are critical in driving CX success, increased investment and customer-centricity.

DIGITAL TRANSFORMATION ASIA, Kuala Lumper, Malaysia – November 13, 2018 - Despite a growing number of communications service providers (CSPs) converging CIO and CTO functions and teams, there is no single technology strategy in place to help guide this process. This is a key takeaway from a new report from TM Forum, the industry association driving digital transformation through collaboration, launched at Digital Transformation Asia in Kuala Lumpur today. 

"Of course, the battle and balance between old power and new power; the transformation of a world that worked like Tetris to one that functions more like Minecraft, has implications much bigger than gaming. 

The rise of new power is shifting people’s norms and beliefs about how the world should work and where they should fit in. Indeed, what is emerging — most visibly among people under thirty (now more than half the world’s population) — is a new expectation: an inalienable right to participate."

Top Ten Cybersecurity Predictions for 2019

1. Increase in crime, espionage and sabotage by rogue nation-states

With the ongoing failure of significant national, international or UN level response and repercussion, nation-state sponsored espionage, cyber-crime and sabotage will continue to expand. Clearly, most organizations are simply not structured to defend against such attacks, which will succeed in penetrating defenses. Cybersecurity teams will need to rely on breach detection techniques.