May 2019

Openwave Mobility Takes Top Honors With Double Win at Virtualization Awards

Leading Industry Analysts Recognize Openwave Mobility’s Virtualization Leadership with Two Accolades

BERLIN – May 24, 2019 – Underscoring its place as the preeminent provider of solutions that enable mobile operators to manage and monetize encrypted traffic in virtualized networks, Openwave Mobility, an Enea company, won two awards at Network Virtualization & SDN Europe this week. The company’s AI-based RAN Congestion Manager won Most Innovative NFV & SDN Solution. In addition Stratum Cloud Data Manager took the prize for Cutting-Edge Virtualization Proof of Concept (PoC).

TrustArc research highlights privacy attitudes one-year after the GDPR enforcement date

More than one third of adults trust companies and organisations with their personal data more since GDPR came into effect, but only one quarter are confident they can tell if a company or organisation is GDPR Compliant

LONDON - 23 May 2019 - TrustArc, a leading data privacy management company, today announced new findings from an online study conducted by Ipsos MORI, a global research and consulting firm, on behalf of TrustArc. The survey polled individuals aged 16-75 in the UK about a number of issues surrounding the EU General Data Protection Regulation (GDPR) one year since it went into effect on 25 May 2018.

Oracle recognises Panasonic with Markie Award for delivering legendary customer experiences

BRACKNELL, UK. 23rd May 2019 – Oracle has awarded Panasonic Mobile Solutions Business Division Europe (MSBDEU) a Markie Award in recognition of the outstanding experience it delivers to customers of its rugged TOUGHBOOK notebook, tablet and handheld devices. The awards showcase Oracle Customer Experience (CX) Cloud customers who have delivered standout customer experiences across marketing, sales, service and commerce. Panasonic took home The Apex Award for Best Overall Customer Experience.

Bavarian Insurance Company Awarded for Innovative use of Service Technology

  • Alexa deployed as a new customer service channel
  • Received Knowledge Award at recent USU World conference

Möglingen, May 22nd, 2019 A Bavarian insurance company, the Versicherungskammer Bayern, is breaking new ground in customer service. Together with Unymira, a business unit of USU, Germany's largest public insurer successfully completed a cutting-edge project using Alexa as a customer service channel. The Versicherungskammer Bayern won the Knowledge Award presented at the USU World 2019 conference in Berlin for the implementation of its innovative customer service concept.

Finastra announces innovative FX vacation spending money app as winner of FusionONE hackathon

Winning team’s app built using open APIs on FusionFabric.cloud, powered by Microsoft Azure

London UK, May 22, 2019 - Finastra has unveiled the winner of the first public hackathon on its open development platform, FusionFabric.cloud. Team ‘HYBER’ scooped the prize for its FX vacation spending money app, after presenting the concept to more than 450 of the world’s Fintech leaders, banks, developers, analysts and a panel of prestigious judges at FusionONE yesterday afternoon. The team’s app was built using open APIs on FusionFabric.cloud, powered by Microsoft Azure.

GDPR one year on: UK businesses struggling with requests for personal information

Crawley, UK, May 22, 2019 – A year after the GDPR came into effect, a new study suggests many UK businesses are struggling to process requests from customers who are exercising their right to access the personal information stored about them. Of 37 businesses evaluated, primarily large financial services organizations, utilities and telcos, around a third (12) were found to be non-compliant, with five overshooting the time limit of one month that is specified by the regulation.  

Twitter and Facebook worst channels for retail customer experience, finds research by Eptica

Study shows fashion and food retailers focus customer service efforts on the web

Reading, UK, 22 May 2019 – Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.

Unbabel announced as the world leader in translation quality at WMT19

·         Unbabel regains title of best global Machine Translation Quality Estimation system at annual event

·         Won competition in 2016

·         Beats competition including Carnegie Mellon University

London, UK; Lisbon, Portugal. 21st May 2019. Unbabel, the leading enterprise multilingual support provider, has won the ‘shared task’ event at a renowned machine translation conference to re-establish itself as the premier global translation-as-a-service company.

Launch of virtual Chief Information Security Officer (vCISO) product with a global financial services institution

Crossword Cybersecurity plc (AIM: CCS, “Crossword”, the “Company” or the “Group”), the cyber security technology commercialisation company, is pleased to announce that its Consulting division has launched a new product, virtual Chief Information Security Officer (vCISO) in partnership with Reliance acsn Ltd (“Reliance”), the IT security experts. 

One of the key cybersecurity challenges organisations are currently facing, is understanding and implementing the most appropriate levels of cyber maturity for their company, and therefore allocating their cyber security budget efficiently. In response to these challenges, Crossword launched vCISO.