BRACKNELL, UK. 23rd May 2019 – Oracle has awarded Panasonic Mobile Solutions Business Division Europe (MSBDEU) a Markie Award in recognition of the outstanding experience it delivers to customers of its rugged TOUGHBOOK notebook, tablet and handheld devices. The awards showcase Oracle Customer Experience (CX) Cloud customers who have delivered standout customer experiences across marketing, sales, service and commerce. Panasonic took home The Apex Award for Best Overall Customer Experience.
“The Markie Awards have celebrated the art and science of digital marketing for more than a decade and to reflect the changing way customers interact with brands, we have expanded their scope to celebrate sales, service and commerce professionals as well,” said Christina Cavanna, vice president, Corporate Marketing, Oracle. “The Markies are our way to recognise the people and organisations that push the boundaries of innovation to create outstanding experiences. The results achieved are incredible and Oracle congratulates all of this year’s winners.”
Jan Kaempfer, General Manager of Marketing for Panasonic MSBDEU, said: “For more than 20 years, our market-leading business has been built on the twin pillars of exceptional rugged mobile computing solutions combined with unparalleled levels of customer service. We use Oracle’s suite of customer experience cloud applications to help us continue to deliver on that promise.”
Panasonic uses an integrated suite of Oracle applications to help deliver its customer service experience from marketing (Oracle Eloqua), through the sales process (Oracle Sales Cloud) and to ongoing support and service of the customer relationship (Oracle Service Cloud).
The 2019 Markie Awards were presented on Wednesday, March 20, during Oracle Modern Customer Experience in Las Vegas. Every year, Modern Customer Experience brings together thousands of leading brands, industry visionaries, product experts and customer experience professionals to discuss the latest trends and best practices in marketing, commerce, sales and service.