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Bavarian Insurance Company Awarded for Innovative use of Service Technology

  • Alexa deployed as a new customer service channel
  • Received Knowledge Award at recent USU World conference

Möglingen, May 22nd, 2019 A Bavarian insurance company, the Versicherungskammer Bayern, is breaking new ground in customer service. Together with Unymira, a business unit of USU, Germany's largest public insurer successfully completed a cutting-edge project using Alexa as a customer service channel. The Versicherungskammer Bayern won the Knowledge Award presented at the USU World 2019 conference in Berlin for the implementation of its innovative customer service concept.

Finastra announces innovative FX vacation spending money app as winner of FusionONE hackathon

Winning team’s app built using open APIs on FusionFabric.cloud, powered by Microsoft Azure

London UK, May 22, 2019 - Finastra has unveiled the winner of the first public hackathon on its open development platform, FusionFabric.cloud. Team ‘HYBER’ scooped the prize for its FX vacation spending money app, after presenting the concept to more than 450 of the world’s Fintech leaders, banks, developers, analysts and a panel of prestigious judges at FusionONE yesterday afternoon. The team’s app was built using open APIs on FusionFabric.cloud, powered by Microsoft Azure.

GDPR one year on: UK businesses struggling with requests for personal information

Crawley, UK, May 22, 2019 – A year after the GDPR came into effect, a new study suggests many UK businesses are struggling to process requests from customers who are exercising their right to access the personal information stored about them. Of 37 businesses evaluated, primarily large financial services organizations, utilities and telcos, around a third (12) were found to be non-compliant, with five overshooting the time limit of one month that is specified by the regulation.  

Twitter and Facebook worst channels for retail customer experience, finds research by Eptica

Study shows fashion and food retailers focus customer service efforts on the web

Reading, UK, 22 May 2019 – Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.

Unbabel announced as the world leader in translation quality at WMT19

·         Unbabel regains title of best global Machine Translation Quality Estimation system at annual event

·         Won competition in 2016

·         Beats competition including Carnegie Mellon University

London, UK; Lisbon, Portugal. 21st May 2019. Unbabel, the leading enterprise multilingual support provider, has won the ‘shared task’ event at a renowned machine translation conference to re-establish itself as the premier global translation-as-a-service company.

Launch of virtual Chief Information Security Officer (vCISO) product with a global financial services institution

Crossword Cybersecurity plc (AIM: CCS, “Crossword”, the “Company” or the “Group”), the cyber security technology commercialisation company, is pleased to announce that its Consulting division has launched a new product, virtual Chief Information Security Officer (vCISO) in partnership with Reliance acsn Ltd (“Reliance”), the IT security experts. 

One of the key cybersecurity challenges organisations are currently facing, is understanding and implementing the most appropriate levels of cyber maturity for their company, and therefore allocating their cyber security budget efficiently. In response to these challenges, Crossword launched vCISO.

BIXOLON Launches BK3-31 Kiosk Printer to the European Market

Compact, Flexible Open Frame Printing Solution for the Kiosk Market

BIXOLON Europe GmbH, a subsidiary of BIXOLON Co. Ltd, a leading global Mobile, Label and POS printer manufacturer today announced the launch of the BK3-31. A compact, flexible and highly reliable 3-inch (up to 80mm) open frame printing mechanism ideal for a range of kiosk printing applications including parking tickets, self-service terminals, train ticketing, receipting and more.