Information Technology

Confirmit Receives Customer Experience Innovation Award

Confirmit’s B2B Account Health solution recognised for best-in-class innovation

LONDON, UK, NEW YORK, NY, and OSLO, Norway, 25 June, 2019 — Confirmit announced today that TMC, a global, integrated media company, has named Confirmit B2B Account Health solution as a Customer Experience Innovation Award winner.

Confirmit B2B Account Health solution empowers teams to understand the accounts’ status and manage revenue risk collaboratively with an easy, streamlined user interface. With Account Health, companies receive richer insights to proactively identify and address the customer issues that have the biggest impact on the business goals, driving organisation-wide engagement in the CX programme.

New Research Shows Surge in Malicious Office Documents, Mac Malware and Web Application Exploits

25 June 2019 – WatchGuard® Technologies’ latest quarterly Internet Security Report shows a massive 62% increase in overall malware detections in Q1 2019 compared to the previous quarter. The report also found that cyber criminals are leveraging a wide array of varied attack techniques, including malicious Microsoft Office documents, Mac malware and web application exploits. These results illustrate that hackers are doubling down on well-known tactics like credential theft and ransomware by utilising fake Office documents and other attack vectors that require advanced defenses to combat a wider variety of threat vectors.

Bloor Research endorses Redgate’s data masking solution as the only choice for the mid-market

In its latest report, the independent research and analyst house, Bloor, identifies Redgate as an innovator in the test data management space, and states the software company is uniquely positioned in offering a solution to mid-market businesses as well as enterprises.

Test data management is of increasing interest to companies and organizations because concerns about data privacy now require sensitive data in databases used in software development and testing to be removed.

iland Scoops DRaaS Award at the CIR Annual Business Continuity Awards 2019

Award spotlights iland’s 12 years of helping customers protect critical data in the cloud 

London – 12th June, 2019 - iland, an industry-leading provider of secure cloud services, today announced it has been recognised as the winner of the DRaaS Award at the CIR Annual Business Continuity Awards 2019. 

The Business Continuity Awards are the definitive mark of excellence in the sector, celebrating the past year's greatest successes in business continuity, security and resilience. This year’s event included 27 award categories for entrants to showcase their best people, products, services and projects.

Wheels Builds Award-Winning Fleet Management Apps with OutSystems

Company’s Applications Win Two Gold Stevie Awards for Excellence in Customer Service

London — 6th June 2019 — OutSystems announced that its customer, Wheels Inc., has won two gold Stevie Awards for excellence in customer service for apps it built with the OutSystems low-code platform. Its FleetView Mobile app was awarded a gold Stevie in Mobile On-Demand Application. Its second gold Stevie was awarded to its connected vehicle program in the category of IoT Analytics solution.

New Global Report reveals 9 in 10 Companies see ‘Self-Service’ as the future for customers

San Francisco: 6th June 2019: A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service by 2021.

The State of Native Customer Experience Report, revealed today at Unbabel’s Customer Centric Conference 2019, details the opinions of senior executives surveyed at global companies (including several Fortune 500 organizations), regarding their worldwide multilingual customer support operations across the technology, retail, travel, finance, business services and entertainment sectors. 

Research finds business and IT divided on software strategy

Boulder, Colorado: Improving the customer experience is the number one goal for organizations when planning and orchestrating their software strategy. However, as far as testing practices are concerned, 47% of development teams on average across businesses are not testing the real user experience.

This is according to research released today from Eggplant, the customer experience optimization specialist. The study also highlights a gap between IT and business leaders thinking when it comes to testing strategy.

Carbon Black Threat Report Details Cyberattacks Targeting the Healthcare Industry

Reading, UK – 5th June 2019 - Carbon Black (NASDAQ: CBLK), a leader in cloud endpoint protection, today released a seminal report on the state of cybersecurity in the healthcare industry. The report, Healthcare Cyber Heists in 2019, features direct input from 20 industry-leading CISOs to determine how attackers have evolved over the past year.

New European MSP Market Report published

  • Detailed listing of the top 500 European MSPs

[London, 5 June 2019] Managed services as a sector is among the hottest parts of the IT business, but success in being a Managed Services Provider (MSP), in selling to them as a vendor, or in buying or selling an MSP business means knowing a lot more about them and their market. IT Europa’s new European MSP Market Report, published today, provides a detailed analysis of the European Managed Services sectors and a listing and overview profiles of the top 500.

12th Datacloud Global Awards winners announced

Innovation, Excellence and Diversity celebrated at the data centre and cloud industry’s premier awards night

London/Monaco, 5 June 2019 – BroadGroup, the information media technology and professional services company, today announced the winners of the prestigious 12th Datacloud Awards. The finalists in each of the 16 categories and the new Data Economy Finvest categories were selected by judges comprised of professionals from the industry. These awards recognise the teams, products, innovations, initiatives and projects that demonstrate data centre and Edge and cloud innovation and service excellence.