DeviceBits Poised to Showcase its AI-Driven Technologies Offering Interactive Content for Cable & Broadband Program Participants
COLUMBUS, Ohio – August 29, 2017 – DeviceBits, a leading artificial intelligence (AI) software company that offers predictive, self-learning platforms that help companies adopt self-service customer support materials, announced today it has been accepted as one of the four later-stage start-ups into the UpRamps Fiterator® program. Fiterator is a graduate program for later-stage startups who already have a product, and are now looking for market opportunities in the global cable/broadband industry.
DeviceBits is focused on changing the way businesses provide customer service through conversational digital agents and interactive content that enables customers to help themselves. Much of this technology is driven by the influence of Artificial Intelligence (AI), and DeviceBits is excited to showcase this technology in front of leading cable/broadband executives.
Brands know AI is critical to their customer service strategy. A recent online survey to more than 550 brands and marketers1 showed that 40.9% said customer service would benefit most from better online support that utilized AI with live chat, self-support, or automated response materials. This was ahead of sales (36.4%), and order/fulfilment (34.1%).
“We believe our technology offerings provide tremendous opportunity and benefit to cable and broadband companies all over the world and have the unique opportunity to validate that with CableLabs and UpRamp,” said JC Ramey, CEO of DeviceBits. “We’re excited to be a part of the UpRamps Fiterator program, and we look forward to building mutually beneficial partnerships with leading industry executives in cable and broadband.”
The Summer Fiterator program and conference is designed to showcase and explore cutting-edge technology products and services. The selected teams meet in Colorado every other week over the three-month program. Fiterator is not about raising venture money, but rather perfecting a company’s offering and graduating from the program with at least one deal, PoC or LoI from the cable and broadband industry.
DeviceBits delivers any service provider, application developer, telecommunications company, consumer electronics manufacturer and Internet of Things (IoT) provider an AI powered software platform to enable consumer self-service and agent assisted destinations across all digital channels. Our mission is to change how customers buy and receive support for through AI and machine learning, leveraging the vast amount of data available in their knowledge based systems and online. With this approach, we can predict consumer behavior and adapt the customer service destinations. For more information visit www.DeviceBits.com.
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1: Online Customer Service Survey; presented to 550 brand marketers, and 2,500 U.S. consumers; June, 2017; DeviceBits.