Information System

New Global Report reveals 9 in 10 Companies see ‘Self-Service’ as the future for customers

San Francisco: 6th June 2019: A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service by 2021.

The State of Native Customer Experience Report, revealed today at Unbabel’s Customer Centric Conference 2019, details the opinions of senior executives surveyed at global companies (including several Fortune 500 organizations), regarding their worldwide multilingual customer support operations across the technology, retail, travel, finance, business services and entertainment sectors. 

Artificial Intelligence Breakthroughs Lead to Unprecedented M&A Growth, Reveals Hampleton Partners’ Report

London, UK – 15 May 2019. Hampleton Partners’ latest analysis of the Artificial Intelligence M&A market reveals that over 150 deals were disclosed in 2018, up from 105 deals in 2017. The first half of 2019 is also showing impressive AI-related M&A momentum, with 65 deals already recorded and a total of near 100 deals forecast for the half-year only. In terms of market value, AI is forecast to grow from $21.46 billion in 2018 to $190 billion by 2025 – in other words, to grow nine-fold over the next seven-year period[1].

Heiko Garrelfs, sector principal, Hampleton Partners, said:

Survey: Medical Device Industry Reveals 75% Satisfaction With Hybrid Development Method, Lowered Confidence in Compliance

MINNEAPOLIS, MN, April 23, 2019 — Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, security, and scale along the development lifecycle, released the results of a global survey of medical device professionals today. Key findings suggest ongoing struggles with manual development, a trend-bucking shift toward hybrid development methodologies, and decreased confidence in audit compliance.

For teams that changed development methodologies in the past year, nearly 40% of them adopted a hybrid Agile methodology — moving away from Scrum (pure Agile method) and Stage-Gate, a proprietary Waterfall method.

What Is Your ERP System Lacking?

An enterprise resource planning (ERP) system ties everything in your organization together and allows you to take advantage of big data to grow your business. However, not all ERP systems are created equal, and some lack essential features.

About 50 percent of companies surveyed state that they plan to either implement or upgrade an ERP system. If you already have an ERP system in place, you might wonder what you should work toward for improvement. Fortunately, there are some common areas where ERP systems fail that you can focus on to improve all your business processes and data processing.

Brexit far more difficult to prepare for than Y2K, Eggplant survey reveals

London, UK, 26th March 2019: 81% of businesses are likely to review or update existing business processes and software as a result of Brexit, a survey from Eggplant, the customer experience optimization specialist today revealed. The survey also found that 65% of organizations believe it is certain or very likely that Brexit will impact software systems and processes.

When it comes to an organization’s systems, 57% believe the impact of Brexit to be far more complex to prepare for than Y2K/the Millennium Bug, a problem in the coding of computerized systems that was projected to create havoc in computers and computer networks around the world at the beginning of the year 2000.

CIOs and Employees Differ on Data Ethics, Ownership and Root Causes of Insider Breaches

25th March 2019, London: People-centric data security company Egress today announced the results of its first Insider Data Breach survey, examining the root causes of employee-driven data breaches, their frequency and impact. The research highlights a fundamental gulf between IT leaders and employees over data security and ownership that is undermining attempts to stem the growing tide of insider breach incidents.

The Best Business Management Software in 2019

It's no secret that technology is a vital asset of every company these days no matter the company's size. Every business, ranging from startups to enterprise businesses, leverages technology in one way or another, in order to improve their business efficiency and overall performance.

What's more, as technology continues to advance, so does the modern software become more sophisticated with additional features implemented to suit business needs. These innovations help companies manage their business tasks and operations in a reliable and seamless way.

Study: For many, Grant application system is broken

Newbury, March 6, 2019 – Not-for-profit cloud platform, The Good Exchange, has today announced the results of new research ‘Technology in the Charitable Sector’, into the current grant application and distribution landscape. The findings have revealed significant levels of dissatisfaction with current processes and an increased appetite to embrace digital to reduce wasted efforts and enable collaboration to address societal issues, with charities contending with the ongoing impact of government cuts to funding. Conducted by global research company, Vanson Bourne, respondents from 100 UK grant-making organizations and 191 applicant organizations (fundraisers) were interviewed throughout January and February 2019.

Unymira recognized again as Top 10 Provider for Knowledge Management Solutions

FREMONT, CA, USA - Möglingen, Germany, January 17, 2019. Unymira, a business unit of USU, has once again been recognized for its intelligent and innovative knowledge management solutions. Following a comprehensive evaluation and review of knowledge management technologies, Unymira has been ranked among the top 10 most promising global providers.

Improper document management: 83% of workers are forced to recreate existing documents

New research has revealed the persistent challenges global organizations face managing information assets after 83 per cent of office workers admit to recreating documents which already exist, because they have been unable to find them on their corporate network. This follows a global research study commissioned by M-Files, the intelligent information management company.