January 2022

More Than Half Of Consumers Feel Service Is An Afterthought

LONDON - January 18, 2022 - Zendesk’s landmark annual research has highlighted the potential for businesses to drive success with a focus on customer experiences - as more than two thirds of consumers worldwide (70%) report making purchase decisions based on the quality of customer service they receive. The global Zendesk (NYSE: ZEN) Customer Experience (CX) Trends Report 2022 shows that a majority of businesses surveyed agree there is a direct link between customer service and business performance. Despite this, almost half of UK customers (48%) feel customer service is an afterthought for businesses, indicating a gap between consumer expectation and company actions.

Real-time inventory visibility to be the top priority for 43% of retailers

Dallas, Texas - 17th January 2022: SML, an end-to-end RFID specialist for brands around the globe, has announced today that it has released part two of its State of Retail Insight Report: Better Serving Customers Through Technology, finding that 43% of retailers believe enhanced stock level visibility would help them better serve customers and increase the overall customer experience.

Off Topic: The Oldest and Newest AC/DC Vinyl Albums in the Ruby Collection

It was early 1981 and my Dad received an offer from Columbia House to join the Columbia Records Club. For one penny a person could get eleven vinyl records by joining this music club. Better yet, fill in the "secret bonus" 12th box with your album of choice and you got an additional album for free. Nevermind the marketing ploy here that you would be committed to buy additional albums at full catalog price in the months to follow...my dad was about to receive a dozen albums from his favorite bands all at once. So many albums were about to come through the door, that my Dad let my sister and me each pick out a record for ourselves. Whether my Dad liked my choice or not I can't remember, but I picked AC/DC's Back in Black.

The Online Accessibility Pandemic

It’s becoming increasingly clear that online retailers are losing out on billions of dollars in revenue because their websites don’t meet the needs of disabled shoppers. Unsurprisingly, more than two-thirds of disabled online customers click away from sites they find difficult to use, despite the total spending power of this market in the UK hitting £17.1bn [$23.3 billion USD].

This isn’t something that will just automatically improve as technology advances. In fact, the problem has become worse in recent years, as businesses shift to digital it exacerbates the difficulties that many people have.

TurinTech’s evoML reduces AI’s carbon emissions by 50% with multi-objective optimization

London, UK; 12th January 2022: TurinTech, the UK company which empowers businesses to build efficient and scalable AI by automating the whole data science lifecycle, has announced its greener AI platform- evoML- which reduces AI’s carbon emissions by 50%.

With the average carbon footprint of AI equivalent to five times the lifetime emissions of an average car, TurinTech is the first company to optimise model code efficiency for quicker inference speed, which lowers memory and energy consumption and reduces carbon emissions. It also uses multi-objective optimisation to help businesses speed up the end-to-end data science process from months to weeks, while also increasing the flexibility of model deployment.

socPub: Relaunching CMS Report and having fun at the After Work Pub

It make take awhile but when I make a mistake I will eventually admit and correct the error of my ways. Half a decade ago, I turned my back on supporting niche websites and focused all my effort in creating a new multi-topic website which you now know as socPub. As counter-intuitive that it sounds, the more diverse and interesting topics we published under this website, our number of loyal visitors to the website decreased in numbers. I found this analysis to be alarming and discouraging.

The Rise of a New Analytics Hero in 2022

Every year industry pundits predict data and analytics becoming more valuable the following year. But this doesn’t take a crystal ball to predict. There’s actually something much more interesting happening that’s going to change everything in the analytics world: the rise of a new hero, the software developer.

If the past is any indication of the future, then what we are seeing is a major transformation unfolding across every industry: a changing of the guard, so to speak, of the ones who are creating value from data.

Why IoT Will Grow Even More in 2022

As years pass, technology becomes more advanced and more industries can benefit from using these technologies. Some examples include artificial intelligence (AI) and machine learning, which have caused significant shifts in the way companies operate. 

One technology becoming more prevalent in tech and manufacturing is the Internet of Things (IoT). It’s a popular topic of discussion, and as 2022 is just around the corner, it’s interesting to see what types of predictions are being made regarding the IoT’s impact.