August 2019

Why Customer Support Is Essential to Your Tech Business

Excellent customer support is essential to any type of business, but in the tech industry, it can be particularly beneficial. Since many tech companies offer a service or software, it's much more likely customers will reach out for support. Their first experience after purchasing the product is often with your service team. If your employees aren't fully trained to meet consumer expectations, you risk losing repeat business from those people.

Latest Accelerate State of DevOps Report demonstrates growing performance improvements Real Wire Thu, 08/22/2019 - 11:33

Cambridge UK, Thursday 22 August 2019 - The 2019 Accelerate State of DevOps Report, published today, highlights that DevOps is enabling continued high performance and technology transformation.

 

The Accelerate State of DevOps Report is the largest and longest running independent research of its kind, whether in academia or industry, and Redgate is a proud sponsor of the report. The 2019 Accelerate report contains learnings from more than 31,000 survey responses over six years of research on the impact of IT practices on organizational performance. The Accelerate research is performed by the DevOps Research and Assessment (DORA) group, which was acquired by Google in December 2018.

 

OutSystems Customers Rollins and City of Oakland Honoured as 2019 CIO 100 Award Winners Real Wire Thu, 08/22/2019 - 08:36

Low-code customers recognised for enterprise excellence – driving business value through technology innovation

LONDON – 22nd August, 2019 – OutSystems, provider of the number one low-code application development platform, today announced that customers Rollins Inc. and the City of Oakland have won 2019 CIO 100 awards based on the business value they generated using OutSystems low-code technology. CIO 100 winners received their awards at the CIO 100 Symposium and Award Ceremony hosted by IDG on Aug. 21 in Colorado Springs.

OutSystems Achieves ISO 27017 and 27018 Certifications for Cloud Security Compliance Real Wire Tue, 08/20/2019 - 08:13

LONDON – 20th August, 2019 — OutSystems, provider of the number one low-code application development platform, today announced that it is the first leading low-code vendor to achieve two new cloud security certifications – ISO 27017 and ISO 27018.

As organisations develop, run and share a higher percentage of their applications on the cloud, stakeholders across the business are trusting platform providers to ensure their cloud-based environments are secure. These certifications demonstrate the high level of commitment OutSystems has to ensuring the privacy and protection of its customers’ data in the cloud.

Praise for iET Solutions CMDB from analyst firm EMA Real Wire Tue, 08/20/2019 - 06:28

Enterprise Management Associates acknowledges rich functionality, ease of administration and good cost-benefit ratio

ASCHHEIM, GERMANY, August 20, 2019 – IT industry analyst firm Enterprise Management Associates (EMA) has described the Configuration Management Database (CMDB) from iET Solutions as “a versatile, adaptable and proven resource for optimizing assets and managing change”, adding that it “may well be one of the most versatile single CMDB investments in the industry”.

The positive comments are part of an independent evaluation of the iET Solutions CMDB published in an EMA impact brief.

Alarming statistics show human error remains primary cause of personal data breaches

60% of ICO-reported breaches this year are caused by human error, with healthcare the most-affected sector

London, UK, 20th August 2019: Figures released today by Egress, the leading provider of people-centric data security solutions, obtained via a Freedom of Information (FOI) request, highlight concerning statistics on human error remaining the main cause of personal data breaches (PDBs). 

The figures show that of the 4856 PDBs reported to the Information Commissioner’s Office (ICO) between 1st January and 20th June 2019, 60% were the result of human error. 

The Superstar Paradox: 5 Reasons Oriented Overachievers Miss the Mark

In today’s fast-paced, ever-innovating luxury sector where nothing is certain but rapid-fire change, masses have surrendered themselves to “overachievement” in pursuit of career success and a life replete with wealth.Not just ordinary success, but rather the kind that exceeds expectations courtesy of excessive “above and beyond” effort put forth. Some relent to a life of overachievement willingly and enthusiastically as they yearn to earn, while others grievously succumb to a multitude of pressures (both external and self-inflicted) and work themselves to extremes in order to achieve and maintain an enviable stature and lifestyle overall.

Cloud Migration: How and Why Business Is Moving to the Cloud

The number of businesses migrating to the cloud is constantly growing. According to the 2019 research study by the Cloud Security Alliance, 69% of enterprises are moving business-critical information to the cloud. 

Statistics also say that 81% of businesses are using multi-cloud solutions. The recent State of the Cloud report claims that companies use approximately 5 cloud environments, while some greater enterprises invest in even more complex cloud infrastructures.

Shift to Technology Platforms and Social Commerce Transforms the Digital Commerce M&A Deal Mix, Reveals Hampleton Partners’ Research Reports

London, UK – 13 August 2019. The growth of M&A activity in the ‘platform economy’ and in social commerce are two of the biggest trends identified in the latest E-Commerce and Digital Marketing M&A Market Reports from Hampleton Partners, the international technology mergers and acquisitions advisor. 

Transaction volume for the digital marketing sector has remained stable since 2011, but in the first half of 2019, marketing application software received more M&A attention, with 95 deals inked and disclosed deal value of $2.06bn, versus 67 deals and deal value of $1.4bn for digital agencies & marketing services providers. 

Current attribution solutions ‘verging on useless’, say digital marketers – survey

August 8th 2019 – Digital marketing managers have slammed current attribution solutions as verging on useless, in a new survey commissioned by QueryClick. Unreliable or false attribution leaves almost 90% of marketers afraid to invest in activities with any kind of long-term payback because of their inability to prove the value. Fewer than one-in-seven marketers find that adjusting their marketing investments based on attribution insights delivers the predicted results. Overall, the survey reveals that marketers find current attribution insights tools are of negligible, arguably negative, value.