Salesforce

Handling Big Data with Salesforce Einstein - All that you wanted to know about it

Today’s digital world is all about Big Data. The cumulative figure of data is so large that trying to prove its enormity numerically would perhaps turn futile because people would find it difficult to comprehend the numbers. Instead, naming it, Big Data could make it easier to get some idea about its size. However, for those who would still be interested in numbers, it is worthwhile mentioning that according to IBM estimates every day we generate data amounting to 2.5 quintillion bytes, which is equivalent to 1018 bytes. The most exciting aspect of the enormous data is that 90% of what is on the internet today belongs to the last two years. This gives enough hints about the stupendous rate of data growth and its future.

SandSIV Announces Release Of Enterprise Customer Experience App For Salesforce

Zürich, 20th April 2017 - SandSIV, the European leader of integrated Customer Experience (CX) and Voice of the Customer (VOC) enterprise solutions, today announced the release of ECX for Salesforce, a powerful Customer Experience Management app which integrates SandSIV’s CX functionality into Salesforce’s operational environment. 

SandSIV provides a superior CX platform “VOC Hub™” which allows organisations to manage the end-to-end customer experience across multiple departments and lines of business and enables them to connect disparate customer experiences into a consistent, seamless and personalized customer journey.

SDL Announces Global Team App on the Salesforce AppExchange

Users can now more easily collaborate with global sales teams with real-time multilingual translation within the Salesforce platform

WAKEFIELD, Mass., 22nd June, 2016 SDL (LSE: SDL) today announced it has launched Global Team, a new app on the Salesforce AppExchange that empowers businesses to connect with their customers, partners and employees in entirely new ways across more than 100 languages.

Telerik Sitefinity Connects with Salesforce.com and Marketo

Telerik has announced the availability of Salesforce.com and Marketo connectors for the 70,000 users of its web content management solution, Sitefinity. The release of these connectors come at a time when software vendors and service providers are increasingly supporting the development of websites that offer features in web experience management and visitor personalization.

MindTouch Announces Integration With Salesforce.com Help Desk

MindTouch, a company dedicated to creating self-service help experiences, announced today that its social help system now integrates with SalesForce.com Help Desk and support ticketing to dramatically improve support agents’ efficiency and customers’ help experiences. MindTouch believes their social help platform is revolutionizing the user manual and SaaS customer experiences through a web-based environment that includes a knowledge base, help center, ticketing integration, and help button.

Support agents using CRM and web-based support ticketing systems have instant access to MindTouch powered help articles and knowledge base assets, thereby speeding time to resolution for customer issues. For support agents using SalesForce.com, MindTouch enables them to quickly pinpoint customers the most relevant content and to easily publish new content to the MindTouch knowledge base, as well as identify gaps in product documentation assets–all without ever leaving the SalesForce interface.