Information System

Irvine, CA – March 1, 2022 – Kofax®, a leading supplier of intelligent automation software for digital workflow transformation, today announces it has been named a Leader in the IDC MarketScape: Worldwide Print Management Solutions Independent Software 2021 Vendor Assessment (doc #US47348521, December 2021). The report notes, “Kofax utilizes a customer-centric approach to the print management market while maintaining a deep connection to the office equipment network worldwide.”

Warrington, United Kingdom | 1 February 2022: MDS Global, a leading provider of business support systems (BSS) to telecoms operators, today published its findings and analysis of the Annual Industry Survey conducted by the Intelligence team at Telecoms.com.

Based on 287 responses from telecoms professionals, MDS Global says the survey shows dissatisfaction with 5G service results, with the ability of operators to partner with third parties on services, and with the speed at which new services can be launched.

LONDON - January 18, 2022 - Zendesk’s landmark annual research has highlighted the potential for businesses to drive success with a focus on customer experiences - as more than two thirds of consumers worldwide (70%) report making purchase decisions based on the quality of customer service they receive. The global Zendesk (NYSE: ZEN) Customer Experience (CX) Trends Report 2022 shows that a majority of businesses surveyed agree there is a direct link between customer service and business performance. Despite this, almost half of UK customers (48%) feel customer service is an afterthought for businesses, indicating a gap between consumer expectation and company actions.

Dallas, Texas - 17th January 2022: SML, an end-to-end RFID specialist for brands around the globe, has announced today that it has released part two of its State of Retail Insight Report: Better Serving Customers Through Technology, finding that 43% of retailers believe enhanced stock level visibility would help them better serve customers and increase the overall customer experience.

Cambridge UK, December 9 – The big move to the cloud is bringing as many challenges as opportunities, a major database monitoring survey from Redgate has found. With 80% of organizations now using a mix of cloud and on-premises database environments, the survey shows that the focus of data professionals is shifting to addressing the difficulties of migrating to the cloud ahead of improving the performance of their database estates.

London, UK – December 7, 2021 – Kofax®, a leading supplier of Intelligent Automation software for digital workflow transformation, today unveiled its top 10 predictions for 2022 as businesses navigate the new challenges accelerated – and in some cases, caused – by the global pandemic.

Manchester, UK—December 2021—Netacea, the bot detection and mitigation specialist, today announced results from a new report that shows skewed analytics caused by bots cost businesses just as much as click fraud, despite click fraud’s much bigger profile.

Bots are used by hackers to buy goods before other customers, hack accounts using stolen passwords, check the validity of stolen card details and steal content or prices by bulk scraping. But even if they do not do damage directly, bots can skew data that leads marketing teams to make bad decisions. Analytics skewed by bots can hide what real customers are doing, making it impossible to target genuine audiences.