Information Technology

UNICOM® Global Announces Universal Gateway

MISSION HILLS, CA – May 2, 2017 – UNICOM Global has announced the development of Universal Gateway (“UniGW®”), a management dashboard designed to provide real-time insights into operational business performance. UniGW® aggregates core metrics from multiple data sources, applications and technology platforms to provide executives with an organizational view of system health, and acts as a modernizing ‘gateway’ by providing drill-down web and mobile access to traditional systems tools and legacy applications.

Episerver Receives Recognition in the Gartner Magic Quadrant for Digital Commerce

IRVINE, Calif. – May 2, 2017 -- Episerver, a global provider of a single platform to smartly manage digital content, commerce and marketing in the cloud, has once again placed in Gartner’s “Magic Quadrant for Digital Commerce” for its B2C, B2B and B2B2C digital commerce capabilities. 

Study: More Than Half of IT Teams Will Struggle Due to a Lack of Skills that Business Demands

Brocade today announced a new Global Digital Transformation Skills Study, which aims to uncover how well-placed global IT leaders consider themselves and their teams to be in terms of meeting current and future business demands. Of the six markets surveyed, Germany was found to be the best prepared to meet its digital transformation goals, closely followed by the U.S., while the UK lagged well behind its counterparts.

Managed Services now seen as mainstream IT

London, 26 April 2017 - A key revelation to some at the first European Managed Services and Hosting Summit in Amsterdam on 25th April was that, outside of the managed services industry, no-one is calling it that. With a strong focus on customers and how they engage with managed services, the event discussed how the model had become mainstream in the last year, and was now the assumed way of working for many industries.

New Research Highlights Inventory Management Failings

Reading, UK — 25 April, 2017 — Zyme, the market leader in the rapidly growing discipline of channel data management (CDM), today released independent research results which show inventory management is far from under control in consumer electronics businesses. Despite ongoing pressure from stakeholders to reduce operating costs, just one in five (19%) companies interviewed were ‘very confident’ that they have a 360-degree view on inventory at all times; more than half described themselves as ‘not particularly’ or ‘not at all’ confident in this area.

Cyber Security is a People Problem Says Survey

20 April 2017: Over 80% of security professionals identify "people" as the industry’s biggest challenge compared to technology and processes, according to the results of the second annual survey from The Institute of Information Security Professionals (IISP). The survey also indicates that while 60% of respondents still feel that investment is not keeping pace with threat levels, there was a modest 5% increase in businesses that feel better placed to deal with a breach or incident if it happens. In real terms, spending does appear to be on the rise with 70% of companies seeing an increase in budget, up from 67% and only 7% reporting a reduction, which is down from 12% last year. 

SandSIV Announces Release Of Enterprise Customer Experience App For Salesforce

Zürich, 20th April 2017 - SandSIV, the European leader of integrated Customer Experience (CX) and Voice of the Customer (VOC) enterprise solutions, today announced the release of ECX for Salesforce, a powerful Customer Experience Management app which integrates SandSIV’s CX functionality into Salesforce’s operational environment. 

SandSIV provides a superior CX platform “VOC Hub™” which allows organisations to manage the end-to-end customer experience across multiple departments and lines of business and enables them to connect disparate customer experiences into a consistent, seamless and personalized customer journey.