Digital Feedback solution honored for improving customer experience technology
London, UK, Oslo, Norway and New York, NY, 9th January 2020 — Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research (MR) announced today that TMC, a global, integrated media company, has named Confirmit’s Digital Feedback module as a 2019 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine.
The 2019 Customer Experience Innovation Award recognises best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.
“Digital is at the forefront of the feedback ecosystem, and businesses need to be able to swiftly and effectively capture, analyse and act on more data than ever before,” said Michael Wooh, Chief Marketing Officer, Confirmit. “With our Digital Feedback module, our clients can simplify the challenges of understanding and acting on digital feedback and drive their programmes forward. We are honoured to be recognised by TMC and the CX industry for our commitment to continued innovation and client success.”
Confirmit recently announced a tranche of new features to its Confirmit Horizons platform, including the new Digital Feedback module, which easily configures web and app intercepts, and enhanced, AI-driven text analytics. This provides users with a seamless digital experience and delivers richer insights from customer experience and research programmes.
“Congratulations to Confirmit for receiving a 2019 Customer Experience Innovation Award,” said Rich Tehrani, CEO, TMC. “Confirmit’s Digital Feedback module within Confirmit Horizons has been selected for setting the standard in delivering world-class customer experiences across all channels. We’re pleased to recognise this achievement and know we will continue to great innovation from Confirmit in 2020 and beyond.”